Customer Success Manager (m/w/d)

We are Eplan. Design, planning and engineering professionals and software
specialists, driving industrial automation, integration and digital
transformation. We are part of the Friedhelm Loh Group. A family-run business
and global player, an innovation leader and internationally recognised as a top
employer.

We are looking for you as Customer Success Manager (m/f/d) in Germany or the
Netherlands. You will be responsible for successful customer implementations
and customer retention in Data Driven Business Solutions

Customer Success Manager (m/f/d)

Responsibilities

* Support pre-sales activities alongside Sales and Business Development team
* Develop and maintain requirements documents for CSM pre-sales customer
engagements
* Provide pre-sales technical knowledge to address customer questions,
concerns, challenges
* Collaborate with Sales and Marketing on development of educational
materials for use in pre-sales
* Technical interface for internal and external technical stakeholders
* Conduct customer on-boarding
* Conduct follow up actions to achieve customer retention targets
Profile

* University degree (preferably in IT or engineering), or comparable
qualifications
* At least two years of professional experience in IT, engineering, SaaS
implementations or similar roles
* Expertise in IT infrastructure and systems, data structures, data
sharing/exchange and data analysis, API
* interfaces, ERP systems and interfaces and cloud technologies
* Excellent communication skills with ability to project confidence with
stakeholders at all levels
* Team player with a high level of self-motivation, flexibility,
assertiveness, and commitment
* Ability to travel nationally and internationally
* Fluent in German and English
We offer

* We shape the future: globally successful, innovative and forward-looking -
with the values of a family business
* We take a long-term approach to collaboration: we act responsibly, focus on
team spirit and offer opportunities for personal development (e.g. Loh Academy)
* More flexibility for work and leisure: attractive working time model and
the option of mobile working
* Numerous additional benefits and employee offers, e.g. company pension
scheme, corporate benefits, bike leasing, free employee parking, etc.
Contact

We are looking forward to receiving your online application

, appreciating an indication on your availability and salary expectations. For
more information, please go to career.friedhelm-loh-group.com

or get in touch with Elif Tunc, tel. +49 711 6991957.
Jetzt bewerben!