Customer Service Representative (m/w/d)

Customer Service Representative (m/f/d) in Berlin

• Indefinite employment contract
• Annual salary of €44,500, commensurate with the responsibilities
• Versatile and responsible role with interesting and varied tasks
• Collaboration in a renowned and forward-thinking innovation company
• Open, honest, direct, friendly, and uncomplicated interpersonal interactions

• Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
• Place purchase orders for relevant product lines and confirm receipt
• Provide Order Confirmation to customer and salesperson following defined process
• Communicate delivery status to customers, expedite/escalate deliveries as needed
• Collaborate with sales team and/or customer to resolve order-related or customer service issues
• Produce and share relevant order-related reports
• Communicate effectively with customers via email and/or phone
• Provide feedback to management on workflow improvements
• Support sales team as needed (e.g., initial inquiry response, quotation prep)
• Perform other assigned duties

• Proficient in PC skills with 3+ years' experience, including:
• CRM tools (preferably Salesforce)
• ERP tools (preferably NetSuite)
• Proactive with strong problem-solving skills
• Comfortable working across various time zones and diverse cultures
• Demonstrated expertise in resolving customer issues with a professional, customer-oriented demeanor
• Willingness to exceed defined job responsibilities
• Ability to excel in a time-sensitive environment and readily adapt to shifting priorities
• Previous experience in the B2B technology industry is a plus
• You have an advanced command of both the German and English languages, reaching a proficiency level of C1.

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